Terms and conditions of the online shop

The seller and operator of this online shop is the company Golden Key Services, s.r.o., with its registered office at Svätourbanská 103/29, 949 01 Nitra, Company ID (IČO): 56031173, Tax ID (DIČ): 2122161811, VAT ID (IČ DPH): SK2122161811, entered in the Commercial Register of the Nitra District Court, section Sro, insert No. 62428/N (hereinafter the “seller” or the “hotel”).

Contact: e-mail recepcia@zlatyklucik.sk, telephone +421 37 655 02 89.

The address for lodging complaints and for delivery is identical to the registered office of the seller.

These terms govern sales through this online shop, namely of:

• a) tickets for events organised by the hotel on a specific date (for example a New Year's Eve evening, themed dinners, theatre performances),
• b) gift vouchers for the hotel's services.

Accommodation and the hotel's other services are governed by the hotel's general terms and conditions published at zlatyklucik.sk. If these two documents conflict, these terms apply to purchases through this online shop.

The buyer is a natural person or legal entity who submits an order through this online shop. If the buyer acts outside the scope of their business activity, they are a consumer and the provisions on consumer rights set out below also apply to them.

1. The offer of events and gift vouchers in this online shop is not an offer to conclude a contract. The offer is made only by the order submitted by the buyer.
2. The buyer selects an event or voucher, chooses the date and the number of persons, fills in their details and submits the order with the “Order with an obligation to pay” button. Before submitting, the buyer has the opportunity to check and correct the details.
3. By submitting the order, the buyer confirms that they have read and accept these terms.
4. The contract is concluded at the moment the payment is credited, or when the payment gateway confirms a successful payment. Until that moment the hotel only reserves the places temporarily.
5. After the contract is concluded, the seller sends the buyer an order confirmation together with these terms to the e-mail address provided, on a durable medium.
6. Places at an event are held for the period stated at the time of ordering (usually 15 minutes from submission). If payment is not made within this time, the reservation lapses and the places return to sale.

1. All prices stated in the online shop are final, in euro (EUR) and include value added tax. The price of a ticket is stated per person unless the event states otherwise.
2. No fee is added to the price for processing the order, for the method of payment or for issuing the ticket or voucher.
3. Tickets and gift vouchers are delivered electronically; no postage is charged.
4. The price that applies to an order is the price displayed at the moment the order is submitted.

1. An order can be paid by payment card online through the payment gateway of Comgate a.s.
2. We accept Visa, Visa Electron, Mastercard and Maestro cards.
3. Payment is made in euro (EUR).
4. The buyer enters the payment card details directly on the secure page of the payment gateway. The seller does not have access to the card number and does not store it.
5. The payment is protected by cardholder verification under the 3-D Secure rules.
6. The entire connection to the online shop is encrypted with the HTTPS protocol.
7. If the buyer wishes to pay in another way (by bank transfer, on site), they agree this in advance with the reception. Such an order is not created through the online shop.

1. An event ticket is delivered electronically to the e-mail address provided in the order, usually within a few minutes of successful payment, at the latest within 24 hours.
2. A gift voucher is delivered in the same way and within the same period.
3. Nothing is delivered by post or courier. No postage or packaging costs arise.
4. If the confirmation does not arrive, the buyer contacts us at recepcia@zlatyklucik.sk or by telephone. We will trace the order by its variable symbol (payment reference).
5. At the event the buyer proves their booking with the order confirmation (printed or on a mobile phone). It is sufficient to state the name under which the reservation is held.

1. An event ticket is a service related to a leisure activity which the seller undertakes to provide at an agreed time or within an agreed period.
2. For such a service the consumer, under § 19 para. 1 letter (l) of Act No. 108/2024 Coll. on Consumer Protection, has no right to withdraw from the contract within 14 days. The buyer is expressly notified of this before submitting the order.
3. Tickets purchased are therefore not refunded and not exchanged for money.
4. If the buyer cannot attend the event, they may pass the place on to another person. It is enough to notify recepcia@zlatyklucik.sk before the event takes place.
5. The hotel considers a change of date or a refund of the price individually and may grant it at its own discretion; however, there is no legal entitlement to such a concession.

1. When purchasing a gift voucher, the consumer has the right to withdraw from the contract within 14 days, because the voucher is not tied to a specific date for providing the service.
2. The 14-day period runs from the day the contract is concluded, that is, from the day the voucher is paid for.
3. It is enough to send the withdrawal by e-mail to recepcia@zlatyklucik.sk or in writing to the registered office address of the seller. It is sufficient to state clearly the intention to withdraw and to give the order number. The model withdrawal form may also be used for this purpose.
4. The right of withdrawal expires if the voucher has already been redeemed within the 14-day period, that is, if a service has been provided on the basis of it.
5. The seller will refund the amount paid within 14 days at the latest from the day the withdrawal is received, in the same way in which the payment was received, that is, usually back to the payment card. No fee arises for the buyer as a result.

1. The voucher is valid for 12 months from the date of purchase, unless it states otherwise.
2. The voucher is transferable. Anyone who presents it may redeem it.
3. The voucher must be redeemed in one go. Any unused balance is not paid out in cash.
4. After the validity period expires, the voucher is not exchanged for money.
5. The holder of the voucher agrees the date for using the service in advance with the reception. The voucher in itself does not guarantee free capacity on any date.
6. We recommend protecting the voucher against misuse. The seller is not liable for its loss or for its redemption by an unauthorised person if it has not been blocked.

1. If the hotel cancels an event, it refunds the buyer the full price paid, within 14 days at the latest from the day it announced the cancellation, in the same way in which it received the payment.
2. If the hotel moves the event to another date, it informs the buyer without delay. The buyer may keep the ticket for the new date, or may withdraw from the contract, and the hotel will refund the full price paid within the same period.
3. The price is not refunded for minor changes to the programme, cast or start time, to the extent that they do not change the nature of the event.

The procedure for complaints is governed by the Complaints Procedure published in this online shop. A complaint can be lodged by e-mail to recepcia@zlatyklucik.sk or in writing at the registered office address of the seller.

1. If the buyer, as a consumer, is not satisfied with the way a complaint has been handled or believes that the seller has infringed their rights, they may contact the seller with a request for redress at recepcia@zlatyklucik.sk. If the seller rejects the request or does not reply within 30 days, the consumer has the right to submit a proposal for alternative dispute resolution under Act No. 391/2015 Coll.
2. The competent body is the Slovak Trade Inspection, or another authorised legal entity entered in the list kept by the Ministry of Economy of the Slovak Republic.

Slovak Trade Inspection (SOI), SOI Inspectorate for the Nitra Region, Staničná 9, P. O. BOX 49A, 950 50 Nitra 1, telephone 037/772 02 16, www.soi.sk

The processing of personal data is described in the Privacy Policy document published in this online shop.

1. Matters not governed by these terms are governed by the law of the Slovak Republic, in particular the Civil Code, Act No. 108/2024 Coll. on Consumer Protection and Act No. 22/2004 Coll. on Electronic Commerce.
2. The seller reserves the right to amend these terms. For an order that has already been submitted, the version in force at the time of its submission always applies.
3. These terms are drawn up in Slovak and English. In the event of a discrepancy, the Slovak version prevails.