This is an English translation for your convenience. The Slovak version is the binding one. In the event of any discrepancy, the Slovak wording prevails. Read the Slovak version.
Payment gateway
Payments in this online shop are accepted and processed by Comgate a.s., our contracted payment gateway. Comgate is a licensed payment institution supervised by the Czech National Bank. It processes the payment on its own secure page and all communication is encrypted. Neither your card number nor your internet banking login details ever reach us, and we do not store them.
You can find more about the Comgate payment gateway on its website.
How the payment works
Bank button. With a large share of Slovak and Czech banks you can pay using the bank's own button. After you click, Comgate connects you directly to your bank's internet banking with the amount and the recipient's details already filled in. You only check and confirm the payment, just as if you had entered it yourself. The order confirmation usually arrives within a few minutes of the confirmation in the bank. Comgate describes the procedure for individual banks on this page.
Card payment. If the option to pay by card (Visa, Mastercard) is also offered at payment, it works just as securely: you enter the card number directly on the Comgate page, protected by cardholder verification (3-D Secure), and it does not reach us. Comgate describes how a card payment through Comgate works step by step on this page.
Delivery
Nothing you order from us through this online shop is sent by post or courier, so we charge no postage. A gift voucher and an event ticket are delivered by e-mail to the address given in the order, usually within a few minutes of receiving the payment and at the latest within 24 hours. A table reservation or a wellness reservation is confirmed directly on the screen and by e-mail.
If the payment failed or the money did not arrive
If the money left your account but the order did not appear with us, or you have any other question about the course of the payment itself, you can contact Comgate directly:
Comgate a.s.
Gočárova třída 1754/48b, Hradec Králové
E-mail: podpora@comgate.cz
Phone: +420 228 224 267
Questions about the order itself, for example whether a ticket or voucher has arrived, are handled by our reception. You will find the contact details and the procedure in the Complaints Procedure.